> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.magica.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Getting an error — what should I do?

Submit a support ticket at [magica.com/support](https://magica.com/support) with:

* The email associated with your account
* Context about the error
* A screen recording: [go.magica.com/bug-report](https://go.magica.com/bug-report)

Resolution typically happens within 48 hours.