> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.magica.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I subscribed but credits or subscription aren't showing

This usually happens when the account was created under a different email than the one used for payment.

1. Search your inbox for an email from **humans@mail.magica.com** — that includes your correct plan details
2. Sign out and log back in using that exact email