• How to cancel my subscription?

  You can cancel your subscription anytime in just a few steps: 💻 If You Subscribed via Website: Log into Magica at https://magica.com/sign-in. Open the left sidebar and click “Manage Billing.” Stripe portal will open, allowing you to cancel or switch plans. If you’re unable to log in Go directly to Stripe’s billing portal (https://billing.stripe.com/p/login/4gw2bP5Qmdn0bAIPopular

• Can I get a refund?

  Magica does not offer refunds due to the upfront cost of reserving AI supercomputing resources. This policy is outlined in the Refund Policy at sign-up. Detailed Explanation Your subscription payment secures the AI computing power from upstream providers, similar to a non-refundable ticket. You can cancel anytime to avoid future charges. Troubleshooting & Tips If you have been incorrectly charged or encountered a billing error, reach out to sPopular

• What happens if I cancel?

  Canceling your subscription will result in the deletion of your chat history, media generations, and saved prompts, and you lose any special lifetime discount rate. Once you cancel, you cannot recover previous data or media. If you rejoin in the future, you pay the then-current regular pricing. Troubleshooting & Tips Consider downloading or saving any valuable media before canceling. If you have special promotional pricing, keep in mind you lose that discount upon cancellation.Some readers

• How can I get an invoice or update details on the invoice?

  💻 If you subscribed via the website: Visit https://go.magica.com/invoice and enter the email you used for payment. You’ll be able to: View/download your invoices Edit invoice details like company name, tax ID, and address 📱 If you subscribed via the App Store or Play Store: Unfortunately, we don’t have access to invoices or billing info for mobile subscriptions. Please check directly with Apple or Google for invoice support.Few readers

• Does Lifetime mean unlimited credits?

  No — Lifetime access gives you 15 million credits per month for life, not unlimited credits. They renew automatically every month. If you ever need more, you can purchase additional credits.Few readers

• Do I get Magica free with my Samsung Galaxy phone?

  No — Magica is not related to Samsung Galaxy phones. It's a separate AI platform requiring a paid subscription. See: magica.com/pricingFew readers

• I'm subscribed but it keeps prompting me to add credits

  Even with an active subscription, Magica works on a credit-based system. If prompted to add credits, it means your current balance is insufficient for a specific generation — it's not a lockout. You can purchase additional credits or wait until your monthly refresh.Few readers

• Will I always have access to the latest AI models with lifetime?

  Yes — with lifetime, you'll have access to all current and future tools as we continuously add new AI models from our partner providers.Few readers

• My payment is being declined by Stripe

  Unfortunately, we don't have control over Stripe's denials. As a workaround, please try subscribing through the Magica mobile app: iOS App: go.magica.com/iOS Android App: go.magica.com/android Once subscribed, you can use the same account on the web and everything will sync.Few readers

• Can I share my Lifetime subscription with team members?

  Lifetime subscriptions are for individual use only. For multiple users, you'll need a Team Plan.Few readers

• How do I upgrade to lifetime access?

  Visit magica.com/pricing directly — the Lifetime upgrade option is on the pricing page, not in account settings.Few readers

• If I upgrade to Lifetime, will I get a refund for my yearly subscription?

  No, but your annual plan will be canceled and you'll be upgraded to Lifetime Access, which includes: ★ VIP Priority Support — direct access to our technical team ★ 10x Faster Generation Speed for all AI operations ★ Early Features Access — new AI models before anyone else ★ Product Influence — your feature requests get priority ★ One-time bonus of 150M creditsFew readers

• Unauthorized charges — I never signed up

  First, check if anyone else with access to your card may have signed up. To stop future charges, cancel here: How to cancel my subscription. You can also reach support at magica.com/support.Few readers

• My card got charged twice or multiple times

  Stripe automatically flags duplicate charges, and you should see a refund from Stripe within 3–5 business days. Let us know if you don't receive it by then.Few readers

• I subscribed but credits or subscription aren't showing

  This usually happens when the account was created under a different email than the one used for payment. Search your inbox for an email from humans@mail.magica.com — that includes your correct plan details Sign out and log back in using that exact email Avoid Apple Privacy Relay addresses (@privaterelay.appleid.com) — these can prevent the system from detecting your subscriptionFew readers

• Do you offer discounts for non-profits and educational organizations?

  Yes — eligible non-profits and educational institutions can get a 50% discount on team plans (min. 5 members). Contact sales@magica.com with proof of status. Not applicable to lifetime plans.Few readers

• How to get started with a team plan?

  Team plans start at $15/user/month (or $96/user/year with annual billing — save 47%). Minimum of 5 seats. Includes team collaboration features, admin dashboard with usage stats, and centralized billing. Get started: magica.com/pricing For enterprise needs: enterprise@magica.comFew readers

• What companies have partnered with Magica?

  Magica has partnered with leading AI companies including OpenAI, Google, Anthropic, xAI, Midjourney, Stable Diffusion, HeyGen, ElevenLabs, Runway, and more. We're trusted by brands like Logitech, Meta, Snap, TikTok, Forbes, TechCrunch, Business Insider, plus over 1.2M creators and businesses worldwide.Few readers

• Do you accept PayPal?

  Currently, we use Stripe as our payment processor, which accepts all major credit/debit cards.Few readers

• If I sign up now, is the discount forever?

  Yes — if you subscribe during our offer period, you'll keep the discounted rate as long as you maintain your active subscription without cancellation. This special pricing is locked in for lifetime, not just the first month or year. Future price increases don't affect existing subscribers who locked in the promotional rate.Few readers

• Team Plans vs Individual Plans — which is best?

  Individual Plans: Designed for a single person with full access to all tools. Team Plans: Ideal for 5+ members, with collaboration features and centralized billing. Individual Plans: magica.com/pricing Team Plans: magica.com/create-organizationFew readers